Jeevan Jyoti Hospital

1. Introduction

Jeevan Jyoti Hospital ("we", "our", or "us") operates the **Jeevan Jyoti Hospital** mobile application. This Privacy Policy details how we collect, use, and safeguard personal information, medical history, and clinical data of our patients and staff. We are committed to maintaining the confidentiality and integrity of your healthcare information in accordance with applicable medical privacy laws and data protection standards.

2. Information We Collect

To deliver medical services, video doctor consultations, and diagnostic report access, we collect the following types of information:

• Patient Identity Details: Full name, phone number (used for passwordless 2-Factor OTP login), email address, age, gender, and profile photo.
• Health and Medical Records: Diagnostic lab reports, clinical histories, active medical complaints, and prescription records.
• Audio and Video Data: Permissions for camera and microphone access to enable secure telehealth video consultations between doctors and patients (facilitated by the Zego SDK).
• Transaction Information: Details of payments made for clinic appointments, telemedicine fees, or report access administration fees (processed securely via Razorpay). We do not store raw credit card numbers or banking passwords on our servers.

3. How We Use Your Information

We process your information strictly for medical administration, patient care, and billing:

• To verify your identity and authenticate logins via secure SMS OTP.
• To allow lab technicians to upload diagnostic reports and make them accessible to you.
• To connect you with qualified doctors for real-time video medical consultations.
• To facilitate ambulance service routing and updates for emergency SOS alerts.
• To manage and reconcile invoices and secure payments via our Razorpay integration.

4. Data Protection and Security

All medical records, files, and user profile data are stored securely using Supabase backend storage and database systems. Access controls are governed by strict database Row-Level Security (RLS) rules, ensuring patients can only view their own medical reports and records. Communications and tele-health connections are encrypted in transit.

5. Third-Party Integrations

We share the minimum necessary information with verified third-party partners to provide core services:

• Razorpay: To process card, UPI, and bank payments securely.
• Zego SDK: To establish end-to-end encrypted audio-video channels for virtual doctor appointments.
• Supabase / Firebase: For user authentication, cloud storage hosting, and push notifications.

6. Your Rights and Deletion Requests

Patients have the right to request a copy of their personal and medical data, modify outdated information, or request account deletion. To request data deletion or raise a privacy query, please contact the hospital administration office using the details below.

7. Medical Disclaimer

The information provided by our application, including the Jeeva AI Health Assistant, is for general informational purposes only. All information on the app is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any health or medical information. Our app does not contain professional medical advice. The medical information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals.

Contact Information

Jeevan Jyoti Hospital Administration

Email: admin@jeevanjyotihospital.online

Address: Jeevan Jyoti Hospital Complex, India